Shipping policy
Shipping Policy
Thank you for shopping with Soul Jewelry! We take great care in preparing and shipping your order.
Processing Time All orders are processed within 2–5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification when your order has shipped.
Shipping Rates & Delivery Estimates Shipping charges are calculated and displayed at checkout. We offer:
- Standard Shipping (5–7 business days)
- Expedited Shipping (2–3 business days)
Domestic Shipping (U.S.) We ship to all 50 U.S. states. Once your order ships, you'll receive a tracking number via email.
International Shipping At this time, we do not offer international shipping. We hope to expand in the future — stay tuned!
Order Tracking Once your order has shipped, you'll receive an email with tracking info. Please allow 24–48 hours for tracking to update.
Lost or Damaged Packages Soul Jewelry is not responsible for lost or stolen packages confirmed as delivered to the address provided at checkout. If your package arrives damaged, please contact us within 48 hours of delivery at ssouljewelryy@gmail.com with photos of the damage.
Contact Us Questions? Reach us at support@ssouljewelryy@gmail.com — we're happy to help!